At Seven Petals Co., we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your product, we offer a comprehensive refund policy to ensure your peace of mind.
Eligibility for Refunds
- Time Frame: To be eligible for a refund, you must return the product within 7 days of the purchase date.
- Condition of Products: Products must be returned in their original condition, unused, and in their original packaging. Any items that are damaged, altered, or not in their original packaging may not qualify for a refund.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Process for Returning Products
- Contact Customer Service: Before returning a product, please contact our customer service team at [customer service email] to initiate the refund process. Provide your order number and the reason for the return.
- Shipping Instructions: Our customer service team will provide you with detailed instructions on how to return your item. Please ensure the product is securely packaged to prevent damage during transit.
- Return Shipping Costs: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
Processing Refunds
- Inspection: Once your returned item is received and inspected, we will notify you of the status of your refund. This process typically takes 5-7 business days.
- Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This may take up to 10 business days to reflect on your statement.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] and send your item to: [return address].
Special Circumstances
In certain situations, partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
We value your satisfaction and aim to make the return process as smooth as possible. Thank you for shopping with Seven Petals Co. and for your understanding and cooperation.
For any further questions, please contact our customer service team at [email protected] or call us at +17272836381